We believe it’s important for businesses to be clear about the core values that define its culture, brand, and business strategies. These values explain what Resolute Legal is all about; they inform how we make decisions, deliver service to clients, and interact with each other within the firm. As with everything at Resolute Legal, this list of values is a work in progress.
1. Strive for Leadership and Innovation
- You share our value of being a North American leader in advocacy and services for people who need to apply for and win disability benefits
- You are committed to excellence and setting the standard for other law firms to follow
2. Deliver Client Happiness
- Our clients are under significant financial and emotional stress; every interaction is an opportunity to brighten their day or to reduce their stress
- When faced with competing choices, you always default to the choice that delivers the greatest client happiness
3. Embrace and Drive Change
- You accept that change is constant
- You look for ways to constantly improve our systems and services
- You embrace that we work on the cutting edge of legal services delivery in Canada
4. Default to Transparency
- You take pride in opportunities to be transparent with in dealings with clients and others
- You use transparency as a tool to help others
- You take pride in helping others in our industry, even if they are technically our competitors
5. Bring All hands-on Deck
- No egos, no corner offices
- This isn’t like the TV show “Suits”
- Everyone pitches in when needed
6. Pursue self-improvement, growth and learning
- You think about your current level of productivity and happiness, and make continual changes to grow
- You practice activities and develop habits that will improve your mind and body
- You look for opportunity to learn so you can help Resolute Legal become a better company
7. Create Fun and a little weirdness
- You embrace having fun
- You appreciate that “a little” weirdness is a good thing
- You keep an open mind about our annual Star Wars movie event
- You look for opportunities to promote fun and goodwill
8. Build a positive team & family spirit
- You always approach things in a positive and optimistic way
- You never criticize or condemn other team members or clients
- You don’t gossip about other team members or clients (we have zero tolerance for this)
- You treat other team members and clients in a professional manner
- You let other team members save face, even if they’re wrong
